New Report on Digital Fraud in South Africa & UK
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Effective date: 10 October 2026
Last updated: 10 October 2026
These Terms are an agreement between Yazi Research (Pty) Ltd, registration 2020/635132/07, 31 Heerengracht Street, Cape Town, 8001, South Africa ("Yazi") and the business that signs up for or uses the Yazi platform ("Client").
1.1 The platform is the research software at app.askyazi.com, together with related websites, APIs and services (the "Platform").
1.2 The Platform is offered to businesses only, anywhere in the world. It is not for consumers.
1.3 You accept these Terms by creating an account, signing an order form, or using the Platform. If you accept for a company, you confirm you have authority to bind it.
1.4 If an order form conflicts with these Terms, the order form applies to the extent of the conflict.
2.1 Yazi provides a platform for designing and running conversational research, mainly over WhatsApp, and for analysing the results.
2.2 We may improve or change the Platform. We will not make changes that materially reduce core functionality without notice.
2.3 We aim for high availability but do not guarantee uninterrupted service. We will tell you of planned maintenance where we can.
3.1 Keep your sign-in details secure. You are responsible for activity under your account.
3.2 Tell us promptly if you suspect unauthorised access.
3.3 Provide accurate account and billing information.
4.1 Your content. You own your content and research data, including study designs, questions, participant responses and outputs generated for you.
4.2 You grant Yazi a limited licence to host, process and use your content only to provide the Platform to you and as these Terms allow.
4.3 Our platform. Yazi owns the Platform, its software, design and documentation, and all related intellectual property. You receive a non-exclusive, non-transferable right to use it during the term.
4.4 Yazi may use aggregated, anonymised usage statistics about the Platform that do not identify you or any participant.
5.1 For participant research data, Yazi acts as your processor (operator) and you are the controller (responsible party). For account and billing data, Yazi is a controller.
5.2 Our standard Data Processing Agreement (DPA) forms part of these Terms. If you have signed a DPA with us, the signed DPA applies instead. You can request a copy of the standard DPA from accounts+privacy@askyazi.com. It meets Article 28 of the UK and EU GDPR and section 21 of POPIA.
5.3 Our current sub-processors are listed at https://www.askyazi.com/sub-processors. We will give you at least 15 business days' notice before adding or replacing a sub-processor that processes your research data, as set out in the DPA, and you may object on reasonable data protection grounds.
5.4 Our handling of personal information is described in our Privacy Policy.
5.5 Mandatory consumer and data protection law of your country continues to apply to you and to us, whatever these Terms say.
6.1 You are responsible for having a lawful basis and any required consent for contacting and collecting data from participants, and for giving participants the notices the law requires.
6.2 You must not collect special category data or children's data without our prior written approval and a lawful basis. Participants under 18 require parent or guardian consent and written approval from Yazi's CEO.
6.3 You must follow the rules of any research panel you use, and the WhatsApp Business and Meta policies, including opt-in and opt-out rules and message content rules.
6.4 You must honour participant opt-outs and requests that reach you.
6.5 You are responsible for the questions you ask and the instructions you give the Platform.
7.1 AI features are on by default. You can switch them off for your organisation at any time.
7.2 AI features use Anthropic Claude models through Amazon Bedrock inside Yazi's own AWS account, in London and Ireland. Some AI features also use OpenAI models, which may be processed in the United States. Our AI providers do not train their models on your data.
7.3 AI outputs can be wrong or incomplete. You must review them before relying on them or sharing them.
7.4 Participants are told when an AI interviewer is talking to them. The Platform can score response quality, which may flag or screen out responses. Participants can ask for human review.
8.1 You fund any incentives promised to participants.
8.2 Incentives are paid through the providers listed on the sub-processors page.
8.3 Screening and quality checks may affect a participant's eligibility. You remain responsible for your promises to participants.
8.4 Yazi is not responsible for provider delays or failures outside its reasonable control, but will help resolve them.
9.1 You pay the fees in your order form or on the pricing page. Fees exclude taxes unless stated.
9.2 We invoice in advance or as stated in your order. Invoices are payable by electronic funds transfer (EFT) within 30 days of the invoice date.
9.3 If an invoice is overdue, we may charge interest as the law allows, and suspend the Platform after 14 days' written notice.
9.4 Fees paid are non-refundable except where these Terms or the law say otherwise.
9.5 We may change fees on 30 days' notice, effective at your next renewal.
You must not:
We may suspend access to stop a serious breach or risk, and will restore it once resolved.
11.1 Each party must keep the other's non-public information confidential, use it only for these Terms, and protect it with reasonable care.
11.2 This does not cover information that is public, already known, independently developed, or lawfully received from a third party.
11.3 A party may disclose information the law requires, after telling the other where it lawfully can.
11.4 This section survives for 3 years after termination.
12.1 We keep appropriate technical and organisational measures: encryption in transit and at rest, least privilege access, audit logging and monitoring.
12.2 We will notify you of a confirmed personal data breach affecting your data within 24 hours.
12.3 We are aligned with ISO/IEC 27001 and are in the process of certification. See our Data Security Executive Summary.
13.1 These Terms start when you accept them and continue until ended under this section.
13.2 Either party may end the agreement on 30 days' written notice, or immediately if the other commits a material breach that is not fixed within 14 days of notice, or becomes insolvent.
13.3 We may suspend or end access immediately for serious breach of section 6 or 10.
13.4 On termination you pay all fees due up to the end date. Sections that by nature survive will continue.
14.1 For 30 days after the agreement ends, you may ask us to export your research data in a standard format.
14.2 After that, or earlier on your written instruction, we delete your content from live systems within 30 days.
14.3 Copies in system backups expire on the backup cycle, within 30 days.
14.4 We may keep information the law requires us to keep, such as billing records, for the legally required period.
14.5 If a participant asks us directly to erase their data, we will pass the request to you and act on your instruction, as the DPA and the law require. We will stop further messages to them straight away.
15.1 Each party warrants it has authority to enter these Terms.
15.2 Yazi warrants it will provide the Platform with reasonable skill and care and in line with the law that applies to it.
15.3 Except as stated, the Platform is provided "as is" and "as available", and we exclude all other warranties to the extent the law allows. We do not warrant that AI outputs are accurate.
15.4 Nothing here limits rights you have under law that cannot be excluded.
16.1 Neither party is liable for indirect or consequential loss, or for lost profit, revenue or goodwill.
16.2 Each party's total liability under these Terms in any 12 month period is limited to the fees you paid in the previous 12 months.
16.3 Nothing limits liability for death or personal injury caused by negligence, fraud, wilful misconduct, or anything the law does not allow to be limited.
17.1 By you. You will defend and compensate Yazi against third party claims arising from your content, your unlawful instructions, your failure to obtain required consent, or your breach of section 6 or 10.
17.2 By Yazi. We will defend and compensate you against third party claims that the Platform infringes intellectual property rights, or arising from our breach of data protection law.
17.3 The indemnified party must promptly notify the other, allow it to control the defence, and reasonably cooperate. Indemnities are subject to the cap in section 16 except where the law prevents it.
18.1 We may update these Terms. We will give at least 30 days' notice of material changes, by email or in the Platform.
18.2 If you do not agree to a material change, you may end the agreement before it takes effect by giving us written notice.
18.3 Continuing to use the Platform after the change date means you accept it.
19.1 These Terms are governed by the laws of the Republic of South Africa.
19.2 Parties must first try to resolve a dispute by good faith negotiation for 30 days.
19.3 If that fails, the parties will refer it to mediation. If it is not resolved within 60 days of the mediation request, either party may go to court.
19.4 The courts of Cape Town, South Africa have jurisdiction, subject to section 5.5 and any mandatory right you have to bring a claim in your own country.
19.5 Either party may ask a court for urgent relief to protect confidential information or intellectual property at any time.
20.1 These Terms, the order form, the DPA and the Privacy Policy are the whole agreement.
20.2 If a provision is unenforceable, the rest continues.
20.3 You may not assign these Terms without our consent. We may assign them in a merger or sale of our business.
20.4 Neither party is liable for delay caused by events outside its reasonable control.
20.5 Notices go to the email address on your account, and to accounts@askyazi.com for Yazi.
Yazi Research (Pty) Ltd, 31 Heerengracht Street, Cape Town, 8001, South Africa.
General and legal: accounts@askyazi.com. Privacy: accounts+privacy@askyazi.com.
