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AI-moderated WhatsApp interviews on the channel your customers actually open - with human takeover when it matters, and automatic analysis when it doesn't. Hundreds of conversations to boardroom in hours, not weeks.
Surveys nobody finishes. Insights that arrive too late to act on. Static data that doesn't tell you why. Yazi was built to fix all three.
Email and in-app NPS get 8–15% response. Most customers never see the question — and the ones who do, drop off mid-form.
By the time the quarterly board deck is built, the customer who was about to churn already has.
A score on a dashboard isn't a follow-up. Most VoC programmes capture signal, then leave it sitting.
Five capabilities working together — three you'd expect from a VoC platform, and two that change the maths.
Triggered surveys, post-transaction pulses and brand-health tracking, on the channel your customers already use. No app, no login, no link to forget.
When someone gives a vague answer, Yazi follows up. Adaptive probes that go from Detractor to the actual reason — automatically, in their own words.
Watch your VoC programme code itself in real time - themes, sentiment shifts and segment cuts updating while customers reply - In their preffered language.
When AI surfaces a churn risk, an upsell signal, or a critical complaint, a human moderator can step into the same WhatsApp thread — customer experience never breaks.
Yazi turns hundreds of conversations into thematic summaries, segment comparisons and board-ready insights — automatically. No manual coding, no analyst bottleneck.
100+ in parallel on WhatsApp.
Voice, text and image — 100+ languages.
Codes, themes and quotes you can verify.
One-page narrative with the so-what.
PPT, PDF or live share link.
“It's great from a methodology point of view for us to maintain the measurement level. It hasn't dropped off… WhatsApp was quite a great leveller.”
A 15-minute scoping call. We'll set up a sandbox VoC programme on your own customer flow and walk you through the analysis end to end.
Discover why leading agencies and researchers trust Yazi for their data collection needs. Hear directly from our satisfied clients who've experienced the transformative power of our platform.
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"Yazi has quickly become a key research partner, replacing older and more established research houses who have higher fixed costs and who struggle to create and maintain a business-to-business relationship. Extremely happy. I highly recommend Yazi Research."
"The established techniques we had been in field for about three weeks and with Yazi, we were able to create our questionnaire launch and get feedback within a 24-hour cycle... Here you're able to get a very good sense very quickly about what works or what doesn't work or what types of things may need further investigation."
"Yazi really simplified data collection for us, increased our engagement, increased our response rate, and gave us an overall better platform to collect quality data for our clients. Through using the tool, we can see Yazi being leveraged in other research activities such as price collection through OCR, customer satisfaction, customer experience, and mystery shopping."
"The results Yazi delivered were outstanding. Their platform allowed us to engage with Gen Z on their preferred platform, WhatsApp, and the AI interviewer provided deep insights that we hadn't captured with traditional methods. The real-time feedback and rich qualitative data from voice notes gave us the edge we needed to understand our future customers better. We’re excited to apply these insights to the retailer's marketing strategies."
"Yazi was a game-changer for us! It helped us connect with a typically hard-to-reach audience via WhatsApp, opening up a whole new segment for our research. It was quick, cost-effective, and highly personalised. We received our results in less than 24 hours! Yazi saved us loads of time and empowered us with valuable insights to make informed product development decisions based on a deeper understanding of our audience."
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"With AI voice surveys we've generally gotten response rates of under 5%, so we didn't know what to expect. You mentioned 22% is average for you, and these two pilots are very close to that. I'm pleasantly surprised."
"I know our global team wants to do ticketing through WhatsApp, and they saw what we did, and they loved it."
"Overall it was a very good piece of work… from a marketing standpoint [they have] a clear direction on what [they] need to do, and it's backed up by the voice of the customer."
