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Research Manager
Researcher. Thinker. Builder.
If traditional research is starting to feel a little too traditional, come help build what replaces it. Work across AI, conversational research, new methodologies and real client problems.
More role details
About five minutes. Your CV does most of the work.
About Yazi
Yazi is changing how companies understand their customers. We are the world's #1 WhatsApp-native research platform, enabling brands, agencies and researchers to run surveys, AI-moderated interviews and diary studies directly through WhatsApp. We capture text, voice notes, photos and videos and use AI to turn them into actionable insights.
Operating across 25+ countries, Yazi sits at the intersection of SaaS, research, AI and services. We are a fast-moving company in an even faster-moving category.
The role
Yazi is looking for a researcher who wants to help rethink how modern research is conducted.
This role is for someone who enjoys research but feels frustrated by slow, repetitive or overly traditional ways of working. You'll design studies, work directly with clients and turn real conversations into insight, on a platform that runs surveys, AI-moderated interviews and diary studies inside WhatsApp.
You'll also help shape the methods and the product itself, working closely with Product so that what researchers need becomes better tools.
What you'll own
Study design
- Design quantitative and qualitative studies.
- Translate business questions into strong research methodologies.
- Design surveys and conversational research, including AI-moderated interviews.
Analysis & insight
- Analyse quantitative and qualitative data.
- Work with voice notes, photos, video and open-ended responses.
- Develop insights and recommendations that hold up in the room.
- Produce high-quality reports and client deliverables.
Clients
- Work directly with clients, from scoping a brief to presenting what was found.
Method & product
- Experiment with AI throughout the research process.
- Help improve Yazi's methodologies and research product.
- Work closely with Product to turn researcher needs into better tools.
AI is part of the job.
AI is part of how research gets done at Yazi, from designing instruments to moderating interviews to coding open-ended responses at scale. We want someone who experiments with it throughout the research process, and who is rigorous about where it helps and where human judgement has to stay in charge.
What we're looking for
You'll likely have several years of research experience, agency-side or client-side. Your judgement and the quality of your work matter more than the number of years.
- A strong grounding in both qualitative and quantitative methods.
- Experience turning business questions into research designs.
- Confidence working directly with clients.
- Strong analysis, writing and storytelling ability.
- Comfort using AI tools, and curiosity about new ways of doing research.
Nice to have
- Experience with conversational, mobile or WhatsApp-based research.
- Experience running multi-country studies, particularly in emerging markets.
- Familiarity with R, Python, SPSS or equivalent.
How you'll work
Own it. You take a study from brief to deliverable and care about what happens after.
Stay rigorous. New methods still have to survive a research director's questions.
Move quickly. Clients need answers while the decision is still open.
Stay curious. Research, AI and the way people talk to brands are all changing at once.
What success looks like
- Clients get research that is faster and richer than what they had before.
- Studies are designed around the decision, not the questionnaire.
- Yazi's methods get sharper because of what you learn in the field.
- Product ships better tools because researchers were in the room.
What we offer
A competitive package and the chance to help build how research is done, not only deliver it. You'll work on real client problems, with real data, alongside a product team that listens to researchers.
Sound like you?
Apply for this role.
Send us your CV and tell us why you want to work at Yazi. If there's a potential fit, the next stage happens on WhatsApp.
Next step, if there's a fit: WhatsApp.
