Participant Terms and Privacy Notice

Yazi Research (Pty) Ltd ("Yazi", "we", "us") is a company registered in South Africa, registration number 2020/635132/07, at 31 Heerengracht Street, Cape Town, 8001, South Africa.

We run market research on WhatsApp and the web. Most studies are done for another organisation, such as a brand, a research agency or a non profit. We call them the research client. The research client decides what the study asks about and receives the results. Yazi runs the study and talks to you.

Who is responsible for your information

When you take part in a study, the research client is responsible for your information. It decides what the study asks, who it recruits, the lawful basis for using your information, and how long your answers are kept. Yazi works only on its documented instructions. Section 3 of our Privacy Policy explains this in full.

If you want your information accessed, corrected or deleted, email accounts+privacy@askyazi.com. We will pass your request to the organisation that commissioned the study, tell you we have done so, and help them answer you. You can also contact that organisation directly. Stopping further messages to you is something we can do straight away.

• You must be 18 or older, unless the study has been approved for younger participants and a parent or guardian has given consent. The organisation running the study arranges that consent and confirms it to us in writing before the study starts.
• If you tell us you are under 18 in a study that has not been approved for younger participants, the study stops. We delete the answers you gave in that study and we do not keep a record of it.
• Answer as yourself, honestly, and only once per study.
• Some studies are looking for a particular group of people. If you are not in that group, the study ends early with a message saying so. That is nothing you did wrong.

• Taking part is free and voluntary.
• You can tap No thanks at the start, skip a question where skipping is offered, or stop at any time by closing the page or not replying.
• If you stop before the end, you may not get the reward for that study.

When you start a study, we tell you this, and it is the promise we keep: "Your answers are used for research only. We never sell your details, and we don't share your name or number with the organisation the research is for."

• We use your answers to run the study and to give the research client results that do not include your name or number. For example, the client sees your age and age group, never your date of birth.
• Voice notes, photos and videos you send are part of your answers and may be included in the results the client sees. Please do not include anything you would not want them to see.
• We use your profile answers to decide if a study is right for you, and to check your answers are genuine.
• We use your number to send your reward and to message you about the study you are taking part in.
• Some questions may touch on sensitive topics, such as race or health. Answering is always your choice, and we only ask these where the study needs them.
• Some studies use AI, for example an AI Interviewer that asks follow up questions. You will always be told when you are talking to AI. Section 7 of our Privacy Policy explains where AI is used and its limits.

We check responses before paying rewards, so that the research is reliable and rewards go to real people. The checks look at things like:

• answers given very fast, answers that do not match each other, or answers that look copied
• the same number or the same device taking part in a study more than once
• a phone number from outside the study's country
• a date of birth that does not match the age you gave

There are three outcomes:

How to claim

After some studies we invite you to join the Yazi panel, so we can send you future paid studies on WhatsApp. It is free and optional, and saying no does not affect your reward. The Panel Terms explain how it works.

Please do not take part more than once in the same study, use someone else's number, or give false answers to get a reward. If we believe a response is not genuine, we may refuse the reward and stop inviting that number. You can always ask for a person to review the decision.

• For studies run for a research client, the client sets how long answers are kept. If it has not, we keep them for 24 months after the study closes, then review and delete them.
• Answers from someone under 18 who takes part without the required consent are deleted straight away.
• Yazi panel profiles are kept while you are a member. If you leave the panel or stop responding, we keep your profile only while a study you are taking part in is still running, then delete it.

Our platform runs on Amazon Web Services in London, United Kingdom. WhatsApp messages are delivered by Meta, and Meta's own terms apply to that part.

Messages to a business on WhatsApp are not protected in the same way as your personal chats, because the business needs to read them.

Section 11 of our Privacy Policy lists every country your information may be processed in and the safeguards we use.

Yazi is a South African company and follows the Protection of Personal Information Act (POPIA). If you take part from the United Kingdom, the UK GDPR also applies. We also run studies in Nigeria, Kenya and Ghana, and we follow the data protection law of the country you take part from where it applies to us.

These terms are governed by South African law, but nothing in them takes away rights you have under the law of your own country.

We may update these terms. The version and date at the top of this page show which one applies. We record which version you agreed to when you started a study.